Rackspace

Preview - Customer care, 140 characters and beyond

Rob La Gesse’s official title at San Antonio-based web hosting company Rackspace is Chief Disruption Officer. And he wears it with pride. Formerly the Director of Customer Development, La Gesse earned the new title after waking up Rackspace Chairman Graham Weston in the middle of the night to address a customer complaint. For La Gesse, […]